Privacy Policy

Last updated: 12 November 2025

1. Information We Collect

We collect information you provide directly to us, including:

Name and email address (via our AI chat interface and booking forms)
Company information and job title
Chat conversation history
Booking and consultation details
Technical information (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Process and manage consultation bookings
Improve our AI chat interface and services
Send you marketing communications (with your consent)
Analyze website usage and improve user experience

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Vercel and Postgres for hosting, and OpenAI for our AI chat functionality. All data is stored in accordance with Australian privacy laws.

4. Third-Party Services

We use the following third-party services:

OpenAI: Powers our AI chat interface
Vercel Analytics: Website performance tracking
Google Calendar: Booking management

5. Your Rights

Under the Australian Privacy Act, you have the right to access, correct, or delete your personal information. Contact us at hello@silaautomation.com to exercise these rights.

6. Cookies

We use cookies and similar tracking technologies to track activity on our website and improve user experience. You can control cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: hello@silaautomation.com
Location: Brisbane, Queensland, Australia